Refund policy
Refund Policy
We want you to love your Edge Back Hair Serum. Here's how returns and refunds work.
Unopened products
- Unopened, unused products in their original sealed packaging can be returned within 30 days of delivery.
- Email info@kamilahalready.com with your order number to start a return. We'll send return instructions.
- Return shipping is the customer's responsibility. Original shipping costs are not refunded.
- Once we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days.
Opened products
- For hygiene and safety reasons, opened or used products can't be returned, except as covered by our 90-Day Money-Back Guarantee below.
Damaged, leaking, or incorrect items
- If your order arrives damaged, leaking, or incorrect, email a photo and your order number to info@kamilahalready.com within 7 days of delivery and we'll send a replacement at no cost.
90-Day Money-Back Guarantee If you purchase the 3-Month Supply (or three bottles within 60 days of your first order) on kamilahalready.com, use the Edge Back Hair Serum daily for 90 days, and see no change in how your hair looks, you may request a refund of the purchase price for up to three bottles. Claims must be submitted to info@kamilahalready.com within 120 days of your first order date, with your order number(s) and day-1, day-30, day-60, and day-90 photos. Shipping costs are not refunded. No return is required. Limit one claim per customer. Wholesale orders, orders placed with a wholesale or partner pricing code, products purchased for resale, gifted or sample products, and purchases made outside kamilahalready.com are not eligible. Full terms: kamilahalready.com/pages/90-day-guarantee
Wholesale orders Wholesale orders are final sale, except for items that arrive damaged, leaking, or incorrect (reported within 7 days of delivery with photos).
Questions? Email info@kamilahalready.com.